Return & Refund Policy
Thank you for your purchase. If you are not satisfied for any reason, please let us know by emailing firstname.lastname@example.org with the reason for your return.
All returned items must be in the original condition in which they were received. Customers are responsible for the shipping expense back to Big Sur Inspirations.
Once we’ve received the returned item we will issue a refund within 7-14 days. We will notify you by email when your return has been processed.
All items are sent through the US Post Office except for Giclee prints which are specially ordered and shipped through FedEx.
We do not accept returns on Special Orders unless they are damaged in the shipping process.
If a product was damaged in shipping please let us know as soon as possible so that we have time to process a claim with the shipping company.
Returns can be shipped to:
Big Sur Inspirations
HC67 Box 1114
Big Sur, CA 93920
Proof of Damage or Partial Loss of Contents
Please retain any damaged items, packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item, packaging, and all contents to a Post Office.
FedEx Claims for damaged Giclee prints
(Documentation is not required for claims with declared values of less than $100)
Supporting documents for purchases over $100 can include:
- Scan of FedEx® US Airbill, FedEx Ship Manager® printout, and/or FedEx
- Pickup Record
- Photos of the package and damaged contents
- Proof of value documentation, such as
- Copy of retail invoice/receipt or
- Final confirmation screen of an online order with proof of payment